Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Bright Sprite Legal Services website and our legal services. By accessing our website or engaging our services, you agree to be bound by these Terms.

Bright Sprite Legal Services is a legal practice operating in accordance with the rules and regulations of the Solicitors Regulation Authority (SRA) and UK law.

2. Services Provided

Bright Sprite Legal Services provides legal advice and representation to small businesses in the following areas:

• Contract law and commercial agreements
• Employment law and HR matters
• Business compliance and regulatory issues
• General commercial legal advice

Our services are provided in accordance with professional standards and UK legal regulations.

3. Client Relationship

3.1 Retainer Agreement

A formal solicitor-client relationship is established only upon:

• Execution of a written retainer agreement
• Completion of client identity verification
• Payment of agreed fees or deposit
• Confirmation of instructions in writing

3.2 Scope of Services

The scope of our services will be clearly defined in your retainer agreement. We will not be responsible for matters outside the agreed scope unless specifically instructed in writing.

3.3 Professional Duties

We will act in your best interests, maintain confidentiality, and provide competent legal representation in accordance with SRA Code of Conduct.

4. Fees and Payment

4.1 Fee Structure

Our fees may be charged on the following basis:

• Fixed fees for specified services
• Hourly rates for complex matters
• Retainer arrangements for ongoing support
• Contingency arrangements where appropriate and permitted

4.2 Payment Terms

Payment terms will be specified in your retainer agreement. Generally:

• Fixed fees are payable in advance
• Hourly work is billed monthly
• Expenses and disbursements are charged separately
• Late payment may incur interest charges

4.3 Cost Estimates

We will provide cost estimates where possible, but these are indicative only. Actual costs may vary depending on the complexity and duration of your matter.

5. Client Responsibilities

As our client, you agree to:

• Provide accurate and complete information
• Respond promptly to our requests for information or instructions
• Pay fees and costs as agreed
• Inform us of any changes that may affect your matter
• Act in accordance with our professional advice
• Notify us immediately of any conflicts of interest

6. Confidentiality

6.1 Legal Professional Privilege

All communications between you and us are protected by legal professional privilege and will remain confidential except where disclosure is required by law.

6.2 Confidentiality Obligations

We will maintain strict confidentiality of all client information and will not disclose any information without your express consent, except where:

• Required by law or court order
• Necessary to prevent crime or fraud
• Required by professional regulations
• Authorized by you in writing

7. Limitation of Liability

7.1 Professional Indemnity

We maintain professional indemnity insurance in accordance with SRA requirements. Our liability is limited to the amount of cover provided by our insurance policy.

7.2 Limitation of Damages

Our liability for any claim is limited to:

• Direct damages actually suffered
• The amount of fees paid for the specific matter
• The limit of our professional indemnity insurance

We will not be liable for indirect, consequential, or punitive damages.

7.3 Time Limits

Any claims must be brought within 6 years of the date of the alleged breach or within 3 years of when you became aware of the potential claim, whichever is earlier.

8. Website Terms

8.1 Use of Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that breaches applicable laws
• Transmit or introduce viruses or malicious code
• Attempt to gain unauthorized access to our systems
• Use automated systems to access the website

8.2 Intellectual Property

All content on our website is protected by copyright and other intellectual property rights. You may not reproduce or distribute content without our written permission.

8.3 No Legal Advice

Information on our website is for general guidance only and does not constitute legal advice. Specific legal advice should be obtained for your particular circumstances.

9. Termination

9.1 Termination by Client

You may terminate our services at any time by giving written notice. You remain liable for fees incurred up to the termination date.

9.2 Termination by Us

We may terminate our services in the following circumstances:

• Non-payment of fees
• Conflict of interest
• Breach of these Terms
• Professional conduct requirements
• On reasonable notice for any other reason

9.3 Post-Termination

Following termination, we will:

• Provide final billing
• Return client files upon request (subject to payment of fees)
• Maintain confidentiality obligations
• Comply with professional requirements

10. Complaints and Professional Standards

10.1 Complaints Procedure

If you are dissatisfied with our services, please contact us immediately. We have a formal complaints procedure and will investigate all complaints promptly and fairly.

10.2 Professional Regulation

We are regulated by the Solicitors Regulation Authority (SRA). If you are not satisfied with our response to your complaint, you may refer the matter to:

• Legal Ombudsman (for service complaints)
• Solicitors Regulation Authority (for professional conduct issues)

11. Data Protection

We process personal data in accordance with UK GDPR and our Privacy Policy. By engaging our services, you consent to the processing of your personal data as described in our Privacy Policy.

12. General Provisions

12.1 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12.2 Entire Agreement

These Terms, together with your retainer agreement, constitute the entire agreement between us and supersede all prior agreements and understandings.

12.3 Amendments

We may update these Terms from time to time. Updated Terms will be posted on our website with the revision date.

12.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

13. Contact Information

For questions about these Terms or our services, please contact us: